optimism word art

Return and Refund Policy

At Iggy Red Art Studio, we are committed to ensuring your satisfaction with your purchase. If for any reason you are not completely satisfied, please review our return and refund policy below

 Returns
1. Eligibility:
   - Items must be returned within 30 days of receipt.
   - Items must be in their original condition, undamaged, and unaltered.
   - Custom or commissioned artworks are non-returnable.

2. Process:
   - Contact us at iggyarts@gmail.com with your order number and reason for return.
   - We will provide you with a return authorization and shipping instructions.
   - Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

 Refunds
1. Eligibility:
   - Refunds will be issued once the returned item has been received and inspected.
   - If the item is found to be in its original condition, a full refund will be processed.

2. Process:
   - Refunds will be processed to the original method of payment within 7-10 business days after the returned item has been received and inspected.
   - You will receive an email notification once your refund has been processed.

 Damaged or Defective Items
1. Eligibility:
   - If you receive a damaged or defective item, please contact us within 7 days of receipt.

2. Process:
   - Email us at iggyarts@gmail.com with your order number, a description of the damage or defect, and photos of the issue.
   - We will arrange for a replacement or a full refund, including return shipping costs.

 Non-Returnable Items
1. Custom or Commissioned Artworks:**
   - Due to the personalized nature of custom or commissioned artworks, these items are non-returnable and non-refundable.

 Contact Us
If you have any questions about our return and refund policy, please contact us at:

Iggy Red Art Studio  
Email: iggyarts@gmail.com  
Phone: 305-795-0086

We value your business and are dedicated to providing you with high-quality art and excellent customer service. Thank you for choosing Iggy Red Art Studio!

• At Iggy Red Art Studio, we strive to deliver your artwork safely and promptly. Please review our shipping policy below for details on shipping times, costs, and procedures.

  Domestic Shipping
  1. Processing Time:
     - Orders are typically processed within 3-5 business days.
     - Custom or commissioned artworks may require additional processing time, which will be communicated to you upon order confirmation.

  2. Shipping Time:
     - Standard shipping: 5-7 business days
     - Expedited shipping: 2-3 business days

  3. Shipping Costs:
     - Shipping costs are calculated based on the size and weight of the artwork and the destination.
     - You will see the shipping cost at checkout before completing your purchase.

  International Shipping
  1. Processing Time:
     - Orders are typically processed within 3-5 business days.
     - Custom or commissioned artworks may require additional processing time, which will be communicated to you upon order confirmation.

  2. Shipping Time:
     - Standard international shipping: 10-14 business days
     - Expedited international shipping: 5-7 business days

  3. Shipping Costs:
     - Shipping costs are calculated based on the size and weight of the artwork and the destination.
     - You will see the shipping cost at checkout before completing your purchase.

  4. Customs and Duties:
     - International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
     - Please check with your local customs office for more information on potential fees.

   Packaging
  1. Standard Artwork:
     - All artworks are carefully rolled and packaged in a sturdy tube to ensure they arrive in perfect condition.

  2. Special Handling:
     - If you require special handling or packaging, please contact us at iggyarts@gmail.com before placing your order to discuss your needs.

   Tracking
  1. Order Tracking:
     - Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

   Lost or Damaged Shipments
  1. Lost Shipments:
     - If your order is lost in transit, please contact us at iggyarts@gmail.com, and we will work with the shipping carrier to locate your package or provide a replacement.

  2. Damaged Shipments:
     - If your artwork arrives damaged, please email us at iggyarts@gmail.com within 7 days of receipt with your order number, a description of the damage, and photos of the damaged artwork and packaging.
     - We will arrange for a replacement or a full refund, including return shipping costs.

  Contact Us
  If you have any questions about our shipping policy, please contact us at:

  Iggy Red Art Studio  
  Email: iggyarts@gmail.com  
  Phone: 305-795-0086

  We appreciate your business and are dedicated to providing you with high-quality art and excellent customer service. Thank you for choosing Iggy Red Art Studio!

CONTACT ME